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Archive for the ‘Customer Service’ Category:


Appointment Setting – More about activity than opportunities

  Michael Brenner in his blog post states that  – Opportunities exist. They aren’t created! It is about unearthing them. Regardless of the proficiency of the sales person or that of the appointment setter, if there isn’t a pain or a need with a prospect – the prospect won’t convert to a buyer. Michael also

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A message from the worker bee’s – A customer service lesson

The job of a worker bee is: tending and feeding young bees (larvae), making honey, making royal jelly and bee bread to feed larvae, producing wax, cooling the hive by fanning wings, gathering and storing pollen, nectar and water, guarding the hive, building, cleaning and repairing the comb, and feeding and taking care of the

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